Refund Policy

We want you to be happy with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item. Subject to the following conditions:

  • The item or items must be returned within 14 days from the date of purchase together with original proof of purchase. We suggest all items are tried on as soon as possible to ensure you are able to return items within the 14 day timeframe.
  • Items must be returned in original condition, unworn, unaltered and unwashed with protective bag or case.
  • Sale, discounted, and special-order items are deemed FINAL SALE, in which case they are not eligible for refund, exchange, or store credit (unless faulty, see below).
  • Sale items are non-refundable and no exchange items.
  • Faulty Sale items- please contact us for a refund.
  • Free gifts, accessories or promotional items are nonreturnable

 

 

How do I return an item?

Please email us at sales@awtbapparel.com and we can direct you with an address.

On the receipt of the returned items, we will do a quick review and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

We do our best to process refunds as soon as they are received but please allow up to 5 to 10 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

Sorry, we do not refund initial shipping charges for items returned, other than for faulty items. AWTB Apparel is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

 

Do I have to pay for shipping the return?

Subject to our obligations under the Australian Consumer Law or similar legislation, for any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely, we will not be able to complete the refund. We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

 

What if my item is faulty?

We’re sorry if an item you have received is not in perfect condition. Please follow the returns process above. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your fault item back. Our customers are very important to us and we want them to be happy with their purchases from us.

 

What if I receive an Incorrect Item?

If you received an item, you did not order or are missing an item you ordered, please email us at sales@awtbapparel.com so we can get your order sorted as soon as possible.

 

Can I exchange an Item?

Due to the limited and quickly changing numbers of stock we have online, we may not always be able to offer exchanges on all items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund for your original purchase.  

 

Please send all returns to to:

RETURNS:
AWTB Apparel
Po Box 61
Emu Park Qld 4710

 

Thank you from AWTB Crew
sales@awtbapparel.com